If you run sales through our merchant account, ShowClix is responsible for issuing refunds. You must contact refunds@showclix.com to begin the process. Please include info about the event, the customer, the order ID and details about whether we are issuing a partial or full refund and refunding fees when requesting. ​

If you are using your own merchant account, you are responsible for issuing your own refunds.

Follow the link to get more information on how to Process a Refund