Why am I unable to process a refund?
If you run sales through our merchant account, ShowClix is responsible for issuing refunds. You must contact firstname.lastname@example.org to begin the process. Please include info about the event, the customer, the order ID and details about whether we are issuing a partial or full refund and refunding fees when requesting.
If you are using your own merchant account, you are responsible for issuing your own refunds.
Follow the link to get more information on how to Process a Refund