Swapping tickets (GA and Reserved Seating) is done by admin users, not by customers. For information on self-service ticket exchanges, processed by customers themselves, please see our Exchange help articles.

Note: Swapping permission is set by ShowClix users. If you do not see this feature in your account, please contact clients@showclix.com for information.

For info on swapping general admission tickets, please
click here.

From the order details page, select the "Tickets" drop down menu and choose "Swap Reserved Tickets."

Click the seats on the map that you want to release and exchange to another seat or event. Then Choose to swap tickets within the same event or swap with a different event.

Choose the event date and time that you would like to exchange into.

Next, select your new seat on the map. You can also choose to issue new barcodes if you like, replacing the barcodes on the original tickets and invalidating the original barcodes.

Click "Select Seats." Your swap will finalize and you will be redirected back to the Order Details page.

If a ticket has already been scanned, you must scan the ticket back out before swapping the ticket.