If you’d like to be vetted to use this new beta product, please reach out to clients@showclix.com. Not all features available in the current product are ready for use in the beta product.

About the Listing Editor

The listing editor is a tool for creating brand new event listings using a completely reworked page layout and a smoother checkout experience for your customers.

As you use the tool and create your listings, please submit feedback and bugs using this form.

Getting Started

  1. Create an event.

    1. When you create a new event, an event page with the old layout and styles is still published. This page becomes your default listing with its own URL.

    2. You can also use an event that you already made!

Note: New event listings support a limited set of features from the ShowClix platform. For a complete list, please see the FAQ at the end of this document.

  1. Visit the Event Overview page.

    1. A new block, Listings, has been added to the Event Overview page. This replaces the old Templates block.

    2. You’ll see your default event listing — the page that uses the old style — in this block for reference.

  1. Click Create.

Overview

When you start a new listing, you will see a menu with two main areas: the preview and the sidebar. In the sidebar, you’ll find many options to tweak the settings and display of the listing; these changes are updated in real time on the preview.

Above the preview, you will also notice two screen icons. These buttons adjust the width of the preview window. Click the narrower mobile icon to see the preview at the width of an average mobile device’s browser. You can click the larger monitor icon to return to the full-width preview.

Page Settings

The Page Settings menu offers a handful of essential setup options for any listing.

Note: You are required to provide a name and URL to save and publish your listing.

  • Name
    • The title of your listing (for internal use only). Use this to locate this page when browsing your listings.

  • URL

    • The URL created to host your listing. Please enter a unique, valid slug in the field provided (e.g., must not match any other listing URL, include only alphanumeric characters or hyphens/underscores).

      • You may also change the URL, but you should be careful: visitors to the old link will not automatically redirect to your new listing URL.

Note: Because new event listings live in a new subdirectory (/tickets instead of /events), you may use the same slug as an existing event page.

  • Redirect to classic listing

    • Redirect all traffic visiting this listing’s URL to your event’s default listing. This can be used if you have been using a listing for a limited promotion that has ended, or if you need to divert traffic to the default, older listing for any reason.

  • Privacy

    • Hide this listing from search engine crawlers. Effectively, this means your event will only be accessible via direct link.

Template Settings - Default Design

The Design menu controls many of the visual elements of your page, such as major images and colors. 

Once you’ve set up your listing’s design, you may click Set as defaults to save these settings and use them as the starting point for any new listings you create. 

This option can be very useful if you have many events but generally use the same page branding for most of them.

Note: This option does not reuse or duplicate content elements such as custom inventory or custom messaging. Only the options in the Template Settings section are used as the default for new listings.

Template Settings - Layout Theme

The Layout Theme option sets the general structure of your page. Currently, we provide two layouts, Banner and Poster.

Banner

The banner layout theme focuses on the ability to apply content directly over a background color or image. There are two main ways to utilize the banner layout.

In the above example, the Fullscreen option is disabled. This means that the main event info is clearly separated from the additional content. Event information and a header image are placed over a background color on the top section of the page, while all additional event description content is located below on a fixed white background. 

If the user chose to enable the Fullscreen option, the white background would vanish, and all additional content would also be displayed atop the background color (or image, as seen in the example below).

Poster

The poster layout theme focuses on a primary, centrally-located container for all of the listing’s content. All event information and additional content sits atop a central, white background, which generally resembles the rules for our old event page style. There is no major break between the header, event info, and additional event description content.

A header image may be applied to fit within the width of the rest of the content on the page. Finally, a background image and/or color may be applied, which will display around the primary white content block in the center of the page. 

Template Settings - Design Options

Additional design options are available to tweak specific colors and add images to the listing.

  • Fullscreen

    • Only available for banner layouts. Removes the white background in the event description content section, effectively making the background color or image occupy the full window.

  • Background Color

    • The color of the background of the listing. 

      • For banner layouts, this affects either the top section or the entire page, depending on whether the Fullscreen option is selected.

      • For poster layouts, this affects the color surrounding the central, white content block.

This setting also affects the Page Background Image Dim setting. More details below.

  • Accent Color

    • The color of all buttons (primary calls-to-action) on the listing and checkout process.

  • White Header Text

    • For banner layouts only. Check this box to display the event title and info as white text. Useful for darker background colors or images.

  • White Content Text

    • For banner layouts only. Check this box to display all additional event description content as white text. Useful when the fullscreen option is enabled for a darker image.

  • Title Font

    • Select from a handful of fonts to display the event title. This setting does not affect any other text on the listing or checkout process.

  • Page Background Image

    • Apply an image to the background of the listing. A small preview will appear in this field once you have uploaded an image.

      • For banner layouts, this affects either the top section or the entire page, depending on whether the Fullscreen option is selected.

      • For poster layouts, this affects the area surrounding the central, white content block.

  • Page Background Image Dim

    • For banner layouts only. Adjust the slider to dim the image against the background color. Useful for images that have a lot of “busy” information or dynamic light and dark areas.

      • Note: This dimming effect utilizes the selected background color to create a somewhat highlighting effect. 

    • In the example below, the first image has no dimming. In the second image, however, the dim effect is set to 0.7 with a purple background color. In effect, this setting makes the contrast of the text sharper, even when using the same background image.

  • Header Image / Logo

    • Apply an image to display above the event title on the page. 

      • For poster layouts, this image will display at the width of the central content block.

    • Closely resembles our existing event page’s header image style.

  • Checkout Header Image

    • Apply an image to display throughout the checkout process. This will appear as a header after the ticket picker menu.

Content - Header

The Header menu adjusts the event info displayed on this particular listing. For each section, you may use the event’s info or provide basic custom content for only this listing.

Note: These settings only affect the display on the listing and will not affect the event’s details throughout the checkout, in receipts / order confirmations, etc.

  • Page Title

    • The title of the event that will display on the listing

      • Note: Also used as the h1 for the page.

    • To edit the title, deselect Use event name and enter a custom title.

    • Clicking Use event name again will restore the event’s title.

  • Date and Time

    • The date and time at which the event will take place.

    • To edit the date and time, deselect Use event time and enter a new date and time. You must use the format seen in the field (YYYY-MM-DD HH:MM:SS).

    • Clicking Use event time again will restore the event’s date and time.

  • Location

    • The venue for the event, including the city and other location info.

    • To edit the location, deselect Use event location and enter a custom location.

    • Clicking Use event location again will restore the event’s location.

Content - Get Tickets Button

  • Click the Tickets submenu to access this field. This option adjusts the message that appears in the primary call-to-action button on the page. 

  • By default, the button reads Get Tickets. Enter any custom message to edit the button text. (Note: There is no character limit, but the button size will scale accordingly.)

Content - Ticket Inventory, Groups, and Arrangement

On these listings, you may arrange your inventory to display your available tickets, products, and bundles in customized groups.

Note: Custom inventory is not currently supported for event series.

  1. Click Tickets to access the submenu. When you first view this sidebar, you will be using the Default arrangement — in other words, this is the arrangement of tickets, products, and bundles pulled from your event setup.
  2.  If you simply want to change the names of your groups (e.g., tickets, add ons, bundles) but keep the exact inventory arrangement as what’s available on your event, deselect the checkbox for the relevant group and enter your custom title. 
    • (For example, if you want the Add Ons section to appear to the customer as Merch, uncheck the Use default products header box. Then, enter “Merch” in the field.)
  3. If you want to rearrange your inventory into custom groups or only show certain items on this listing, click the Custom option to open the inventory arrangement menu.
    • When you open this menu, you will effectively remove all items from the listing and then build the listing’s inventory from scratch. The event’s entire inventory is listed on the left. The right side will be empty.

  4. Click Add group to create a new group, in which you can add your inventory items. Enter a name for the group as well; this name will appear as a group header, similar to “Tickets” or “Bundles” in the default arrangement. 

    •  You may also click and drag the dot columns next to any group to rearrange the order of your groups. Continue adding and naming groups as needed.

    • Price levels that are hidden online — a setting on the price level editor — will also be hidden by default on any listings you create. Such price levels will be indicated with a crossed-out eye icon. You may override this behavior and force hidden price levels to show with the Always display hidden price levels option in the right column.

    • If you have many price levels in a group, you may want to click the Collapsed by default and enable collapsed groups. This will present a group as only its header until a customer clicks the group; then it will expand and show all of the group’s inventory as normal.

  5. Once all of your groups are ready, click an inventory item on the left and drag it to your preferred group on the right to add it to that group. Click and drag any other items you want to add to your groups as well.

Note: Any items remaining in the left column will not appear to the customer for this listing. If you have hidden, access code-only price levels, you should still add them to the listing, and they will be hidden for any customers who do not enter the access code.

When you are satisfied with your inventory arrangement, be sure to click Save and Publish to save your inventory changes before returning to the rest of the listing editor.

Content - Event Series Calendar Settings

The listings provide several unique options for displaying upcoming event dates and showtimes in an event series. For an event series listing, the Display Series As option will appear in the Tickets submenu. There are three primary ways to display upcoming events in an event series.

  1. Days in Calendar, Times as Buttons 

    • This option is ideal for daily events with a few showtimes or tours per day. Customers navigate a monthly calendar view and choose their preferred date; then they can click one of the buttons for the available showtimes.

  2. Days in Calendar, Times as a Menu


    • This option is great for daily events with many showtimes or tours per day. Similar to option #1, the customer navigates a monthly calendar and chooses a preferred date. Instead of buttons, however, we present all showtimes as rows in a menu.

    • Additionally, this option supports a great method for viewing custom sold-out or low-inventory messaging, displaying each message in line with its respective showtime.

  3. Days and Times Together in a List

The final option is ideal for events that don’t have a ton of showtimes or tours. In place of a calendar view, each day is represented by a subheader. Within each subheader, each time is listed as an individual row, similar to the menu in option #2.

Because the menu view is the same as option #2, this option also supports the same sold-out and low-inventory messaging display. 

Note: This option is supported for events with many dates and showtimes. However, this is not recommended because large series will cause delays in loadtimes since we attempt to load all showtimes at once in this view. Use option #3 with a huge event series at your own risk.

Custom Color-Coded Calendar Dates

This tool allows you to apply unique colors to a range of event dates or specific on a series calendar. Found in the listing CMS for series events.

Content - Event Series Custom Messaging

As mentioned in calendar settings, you may display custom messaging to your customers when dates are sold out and/or nearly sold out.

  • By default, we hide sold-out events. Additionally, if a date has only sold-out events, that date will be hidden from the calendar view.

  • If you want to display sold-out events, switch the When days or times sell out toggle to Show and indicate with message.

    • The default message is “SOLD OUT,” but you may provide a custom message. (We recommend a relatively brief message under 25 characters to keep your listings looking clean.)

  • In addition to sold-out messaging, you may toggle the Display low inventory message with time slot option to indicate when a particular showtime is nearly sold out.

  • First, you need to decide how to define low inventory for a showtime in this series. Enter a value in the field provided. (This is calculated based on remaining inventory across all price levels for one showtime.)

  • Next, select how to display this information to the customer. You may simply display the number of tickets remaining, or select Show custom message to provide a special message to display when the remaining inventory dips beneath your threshold. (Again, under 25 characters is recommended.)

Please note: The display of these messages varies based on which event series calendar display option you selected in the previous section. 

  • Option #1 (Calendar / Buttons) does not indicate sold-out or low-inventory times until the customer clicks the showtime’s button.

  • Options #2 and #3 (Menu) display your message in line with each showtime, making these the ideal calendar options if you want custom messaging.

Body Content

The Body Content menu adjusts the section that displays under the main event details and call-to-action.

The Heading field allows you to provide some text to appear in bold above the rest of the body content. By default, this text reads “Event Details.”

The Content section provides a rich-text editor to enter, edit, and manage the body content of the listing. By default, this section pulls from the event’s description, established during the event creation process. To edit this content, deselect Use event description and add or edit content as you see fit. 

The Customer Contact section contains a toggle that will show or hide your contact information and a link to your contact form. (This information is configured on the Organizer Contact menu.)

Publish a Listing

When your event listing is ready, click Save and Publish in the top right. This will make your event live at the URL you provided. 

Click View in Browser to see a live, published version of the listing.

To return to the listing for future edits, visit the event’s Event Overview page. Locate your listing in the list and click Edit.


FAQ

What features are supported?

  • Currently, API checkout explicitly supports the following features:

    • General-admission single events

    • Event series

    • Products

    • Bundles

    • Coupons, including discounts, comps, access codes, and presales

    • Donations

    • Some custom question types (incl. free-text, multiple choice, waiver, address)

    • Custom inventory arrangement

      • (Not supported for event series)

    • Full checkout, including

      • Credit Card payment (No redirect/PayPal)

      • Standard delivery methods (mail, will call, print, mobile)

      • Basic confirmation page (includes a link to the fully-featured old receipt)

    • Analytics integrations    

      • Google Analytics

      • Facebook Audiences

    • Color-Coded Calendar Dates

      • Allows you to apply unique colors to a range of event dates on a series calendar. Found in the listing CMS for series events.The following features may be visible, but these are not actively supported and should be avoided until further notice:

    • Custom inventory for event series

  • Many custom event page settings formerly found in Advanced Settings are not supported in the new listings. This is particularly true for any settings that affect the display, custom checkout text, or layout of the old pages.

What features are not supported?

  • As noted above, the long list of Advanced Settings is generally not supported.

  • Big unsupported features at this time include…

    • Upsell

    • Custom inventory for event series

    • Event package listings

    • Embedded checkout

    • Social Settings / Social media links

    • Membership login

    • Most analytics integrations (Google Analytics and Facebook are supported)

    • “New” custom question types (including the question types added in 2018, such as date range, URL, etc.)

When do you plan to support [my favorite ShowClix feature]?

  • If there’s something you’d love to see in the new checkout, just ask! We have a million features, both new and old, that we want to add to these pages, but we want to prioritize things that are important to our customers at large. Please share your feedback with the form we’ve provided or talk to your ShowClix rep!

Does the checkout work?

  • Yes. The checkout is functional and will process ticket sales for your customers.

How many listings can I make?

  • As many as you want. Practically speaking, you probably do not want to create more than a handful per event until we improve our tools for managing multiple listings.

What’s next?

  • We will be adding new calendar features for event series and some basic tools for managing listings and comparing sales performance for each listing. We also plan to build a new “event series best available” tool, but this phase is still being spec’d out for now.

  • As we roll out updates, you’ll be receiving regular patch notes via email. These emails will clarify the new features added, as well as any bug fixes or other important things to know.